Island Print Impression Shipping Policy

Welcome to Islandprintimpression.com, your home for vibrant, island-inspired apparel! Based in Canada, we’re excited to ship our unique clothing to you, whether you’re in Vancouver, Toronto, or across the globe. This Shipping Policy details how we deliver your orders and complements our Terms of Service and Refund Policy. Please read it carefully to understand our process.

1. Shipping Methods and Timelines

• Carriers: We partner with reliable carriers like Canada Post, UPS, and DHL to ensure secure delivery of your apparel.

• Processing Time: Orders are typically processed within 2-5 business days. Custom or limited-edition items (e.g., personalized prints) may take 5-7 business days due to production.

• Delivery Estimates:

  • Domestic (Canada): 2-7 business days after processing, depending on province/territory (e.g., faster in urban areas like Ontario, longer for remote areas like Nunavut).

  • United States: 5-10 business days after processing.

  • International (e.g., EU, Australia): 7-21 business days, subject to customs processing.

• Note: Timelines are estimates, not guarantees. Delays may occur due to carriers, customs, holidays, or external factors (e.g., weather). We’ll keep you updated via email.

2. Shipping Costs

• Rates: Calculated at checkout based on order weight, destination, and shipping method (e.g., standard, expedited). You’ll see the exact cost before confirming your order.

• Free Shipping: Available on select promotions or orders over a threshold (check our site for current offers, e.g., free shipping on orders over CAD $75).

• Taxes:

  • Canada: GST/HST applies based on your province/territory. Provincial sales taxes (e.g., PST in BC, QST in Quebec) may also apply, shown at checkout.

  • International: Customs duties, VAT, or import fees may apply, which are your responsibility.

• Transparency: All applicable taxes and shipping fees are displayed before you complete your purchase.

3. Order Tracking

• Tracking Number: Once your order ships, you’ll receive an email with a tracking number to monitor your package via the carrier’s website.

• Lost Packages: If your order doesn’t arrive within the estimated timeframe, contact us at customerservice@islandprintimpression.com within 30 days of shipment. We’ll work with the carrier to investigate.

4. Shipping Destinations

• Where We Ship: We ship across Canada and worldwide! Some remote or restricted areas may have limitations—verify at checkout or email us.

• Address Accuracy: Ensure your shipping address is correct. We’re not responsible for delays or losses due to inaccurate address information provided at checkout.

• Canadian Remote Areas: Shipping to territories like Yukon or Nunavut may take longer and incur higher costs due to limited carrier access.

5. Apparel Care and Delivery

• Packaging: Your apparel is carefully packed to protect prints and fabrics, with care instructions included (e.g., wash inside-out to preserve designs).

• Custom Orders: Personalized or made-to-order items may require additional processing time to ensure high-quality prints.

• Risk of Loss: Title and risk transfer to you once we hand off to the carrier. Inspect your package upon arrival and report issues per our Refund Policy.

6. International Shipping

• Customs and Taxes: International orders (e.g., US, EU) may incur customs duties, VAT, or import fees, which you’re responsible for. 

• Delays: Customs clearance varies by country (e.g., EU may take 2-5 extra days). We’re not liable for these delays but will assist with tracking.

• Export Compliance: You’re responsible for ensuring your order complies with your country’s import regulations.

7. Damaged or Lost Shipments

• Damaged/Defective Items: If your apparel arrives damaged, defective, or incorrect, email customerservice@islandprintimpression.com within 48 hours of receipt with photos. See our Refund Policy for resolution steps.

• Lost Shipments: If your package is lost, contact us within 30 days of shipment. We’ll coordinate with the carrier to resolve the issue.

8. Contact Us

Have questions about your shipment? Reach out to us:
Email: customerservice@islandprintimpression.com

Thank you for choosing our island-inspired apparel! We can’t wait to see you rock your new look.